The incumbent in this position is responsible for inspecting and maintaining specified standards of cleanliness throughout the hotel guest room areas on designated shift, as directed.
(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)
Supervise staff in order to ensure all work is completed in a timely manner and all employees receive adequate guidance.
Conduct room inspections to ensure that all cleaning and upkeep are completed to established standards.
Assist in cleaning of hotel rooms, hallways, and employee and storage areas in the hotel, as directed.
Ensure adequate communication between other hotel staff and management (e.g. - PBX, Front Desk, etc)
Maintain proper documentation of all duties accomplished during the work shift, as directed.
Report all safety hazards or maintenance deficiencies for proper handling.
Greet and assist guests with questions or problems to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines.
Inspect rooms, prioritize and distribute work load.
Must have ability to:
Communicate effectively at all times with hotel guests and employees.
Observe and direct actions of subordinates.
Use the equipment associated with the position, including but not limited to vacuum, cleaning supplies, and safety equipment.
Effectively and efficiently move around work area.
Physical in nature and requires complete physical mobility in order to effectively and efficiently move around work area.
Lift and move up to 50 pounds of supplies.
Working environment that is subject to varying levels of noise. Incumbents are at times subjected to hazards such as chemicals; proper safety precautions are followed.
Clean as directed at an acceptable performance rate.
Minimally communicate and understand, in English, matters of mutual concern such as directions, hazards, or questions.
These skills and abilities are typically acquired through two months of on-the-job training.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the Hard Rock.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management