The incumbent in this position is responsible for greeting guests, arranging for prompt seating, and for ensuring guests feel welcome and comfortable. The incumbent will also perform all sales transactions.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Provide information on all aspects of the Hard Rock Hotel's services and facilities for guests.
Greet guests and arranges for seating; monitors room atmosphere.
Quote accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures.
Answer phones according to established procedures.
Communicate with co-workers and supervisor to ensure quality service.
Responsible for the pick up, count down, and return of the cash bank from miscellaneous count.
Responsible for opening register, preparing and completing all paperwork for assigned outlet in an organized manner.
In front of house areas: greets guests and inquires of customer satisfaction before completing sales transactions.
Maintains accurate cash balance and handles money in a secure manner according to established standards.
Handles forms and equipment necessary to complete settlement of credit cards, coupons, and room charges.
Responsible for the security and accuracy of assigned bank and is accountable for any and all overages and shortages.
Must have ability to:
Communicate effectively with customers as well as co-workers.
Document and comprehend reservations.
Stand throughout an eight hour shift.
Move effectively and efficiently throughout the restaurant.
Lift up to 10 pounds so as to carry stacks of menus or help to bus tables as necessary.
Work in an environment that is subject to varying levels of smoke, noise and crowds the severity of which depends upon customer volume.
Must be able to use a cash register.
Must be able to read, see, and write so as to read ticket totals, total up credit vouchers, log checks, etc.
Must be able to bend so as to restock needed materials, retrieve dropped items, etc.
EQUIPMENT AND MACHINES USED
Infogenesis P.O.S. System, credit card machines, and calculator.
Incumbent must have basic mathematical skills, must have the ability to handle money and balance bank at end of shift. Incumbent must also have the ability to communicate effectively with customers, co workers, and superiors. The skills and abilities necessary for effective performance within this position are typically acquired through one year customer service experience. Prior restaurant experience is helpful.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the Hard Rock.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management