Hard Rock Hotel and Casino

Coordinator - Spa

US-NV-Las Vegas
Job ID #
On Call

Job Description


The incumbent in this position is responsible for assisting guests in the proper use of exercise equipment and use of locker areas.  Schedule appointments and carefully answer all inquiries for services. 




(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)

1. Greet guests and offers assistance and/or instruction in the use of the Spa facilities and services.

2. Oversee the Spa facilities and issues towels and equipment to guests.

3. Collect fees for Spa services from hotel and non-hotel guests; handles retail sales.

4. Maintain all Spa facilities in clean and attractive condition.

5. Maintain par stock levels for all Spa supplies.

6. Report any safety hazards to supervisor.




Must have ability to:

  • Communicate effectively at all times, with customers as well as all levels of employees.
  • Inspect and maintain areas for which responsible.  Must be able to distinguish between different denominations of currency and make change.
  • Review and comprehend all necessary documentation.
  • Use the equipment associated with the position, including but not limited to exercise equipment, spa facilities, cash register and computer scheduling system.
  • Effectively and efficiently move around work area.
  • Work physical in nature and requires the ability to balance, bend, carry, climb stairs and ladders, crawl, reach, squat and twist.  These actions are required in order to assist guests in the proper use of equipment and to perform other job duties.
  • Lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies.




Knowledge of fitness and equipment preferred. Superior customer service skills required.  Minimum 1 year customer service experience, preferably in a spa or related environment. These skills and abilities are typically acquired through previous experience in retail sales involving high profile customer contact, or through 1 year of on-the-job training.




In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

  • Attend required training sessions offered by the Hard Rock.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
  • Consult Internal Control Procedures and Policy Manuals for guidance.
  • Report illegal activity to Security or the appropriate levels of Management


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