Hard Rock Hotel and Casino

Runner - Spa

US-NV-Las Vegas
Job ID #
On Call

Job Description

The incumbent in this position is responsible for maintaining the operation of the Spa, and Athletic/Gym area at the Hard Rock Hotel & Casino, ensuring cleanliness, guest satisfaction, and maintenance of hotel assets according to established policies and procedures.


(The following statements are intended as general illustrations of the work in this class and are not all inclusive for specific positions.)

  1. Greets quests and offers assistance and/or instruction in the use of the Athletic Club and Spa Facilities.
  2. Oversees the Athletic Club and Spa facilities and issue towels, beverages, and equipment to guests.
  3. Maintains Athletic Club and Spa facilities in clean and attractive condition.
  4. Reports any safety hazards to supervisor.
  5. Maintain a clean organized work area and environment at all times.
  6. Assist guests with the use of all spa amenities and equipment to ensure guests satisfaction while operating within established guidelines and policies.
  7. Check daily treatment schedule at beginning of each shift to ensure guest are being greeted properly and aware of all facilities.
  8. Responsible for completing shift check list and assigned duties before leaving their shift.
  9. Taking responsibility for questions or issues that may arise when supervisors are not present.



Ability to communicate effectively at all times, with customers as well as all levels of employees. Ability to inspect and maintain areas for which responsible. Must be able to distinguish between different denominations of currency and make change. Must be able to review and comprehend all necessary documentation. Must be able to use the equipment associated with the position, including but not limited to exercise equipment, spa facilities, and cash register. Ability to effectively and efficiently move around work area. This position is physical in nature and requires the ability to balance, bend, carry, climb stairs and ladders, crawl, reach, squat and twist. These actions are required in order to assist guests in the proper use of equipment and to perform other job duties. Position also requires the ability to lift up to 60 pounds and push and pull up to 100 pounds of towels, equipment and supplies. This position operates in a working environment that is a subject to varying of cold, heat, wet/humid conditions, crowds and noise. Incumbents are at times subject to hazards such as slippery conditions. Proper safety precautions are taken. This position occasionally works outside and is subject to all weather conditions. Proper clothing is provided.


Knowledge of fitness and equipment preferred. Superior customer service skill required.
These skills and abilities are typically acquired through previous experience involving high profile customer contact, or through six months of on-the-job training.



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