This position is responsible for the efficient operation of our food outlets, and instilling in our customers the desire to come back. Responsible for assisting in managing activities on an assigned shift. Participates in Team Member development, assists in establishing department standards, guidelines and objectives while helping to maintain the internal control measures necessary for operational efficiency.
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Supervise, motivate, and encourage the staff to openly communicate their suggestions, problems and needs; assist in hiring and evaluating restaurant Team Members.
Prepare Team Member schedules to ensure the proper staffing level for service and labor control.
Monitor and evaluate performance and customer relations.
Take the initiative to correct deficiencies and provides input, whenever possible, in decision making that may affect customer service, food quality, staff morale and financial returns.
Perform daily inspection of food quality or "a line check" each shift to ensure freshness, consistency and that HRH recipe specifications are met with each menu item and portion size.
Must have ability to:
Perform the various positions within the assigned restaurant . Effectively communicate with all levels of Team Members as well as customers.
Observe and direct actions of up to 100 Team Members and monitor the activity within the dining room and inspect and maintain areas for which responsible (both front and back of the house).
Move effectively and efficiently around the dining room, kitchen, and room service areas.
Perceive customers look of distress or unhappiness to ascertain problems and deal with them before they become a detriment to our service.
Review and comprehend all necessary documentation.
Interpret budgeted goals and internal control to daily operations and cost reductions.
Adjust staffing levels to anticipated sales volume and customer flow.
This position is subject to varying levels of crowds, noise levels and smoke, the severity of which depends upon customer volume; ability to perform under any of those conditions.
Knowledge of various positions within the restaurant operations as well as a thorough understanding of each position's responsibilities and the duties of maintaining these areas. Knowledge of monitoring and controlling cash flow and security of assets. Knowledge of food, food product, food handling and preparation. Knowledge of service, service etiquette and standard service practices for a full service restaurant and room service. Knowledge of standard safety and sanitation practices for food & beverage service. These skills and abilities are typically acquired through the completion of a high school degree or equivalent, with business related college courses preferred, as well as through five years of food & beverage background in a multi-outlet or casino environment with at least three years in a supervisory capacity preferred.
REGULATORY AND COMPLIANCE RESPONSIBILITIES
In addition to the other duties described herein, each and every Team Member has the following responsibilities related to compliance with laws and regulations:
Attend required training sessions offered by the Hard Rock.
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
Consult Internal Control Procedures and Policy Manuals for guidance.
Report illegal activity to Security or the appropriate levels of Management